Can't recive any calls on alarm

[GT10]

Hi MolinoDK,

could you solve the problem in the meantime?

LIST OF USERS / USER OVERVIEW
Ensure to type the phone number of user or admin
in the right way, for example like this +49152.... (without leading zero - 0152...)
Ensure that you choose the area, the specific user is allowed to control.

USER NOTIFICATION
Choose the desired user in the drop-down list (Admin, User1, User2, ..)
in the desired position. Mark the check box "Alarm Call" and also choose
the desired area for area messages.

TRANSMITTING DEVICES (GSM/LAN Modules) -> GSM-Module
Ensure that the GMS Module is activated and on air
with sufficient signal strength.
Ensure that you choose either "user" or "any person"
in the drop-down list for REMOTECONTROL VIA PHONE

Then I think it should work.

Do you use the Jablotron SDC-SIM-Card
or a SIM-Card from another provider?
Are you registered in the MyJablotron Cloud?